At Budhraj Rugs, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Period: You have [X] days from the date you received your item to initiate a return.
  • Process: To initiate a return, please contact us at returns@budhrajrugs.com with your order number and reason for return. We will provide instructions on how to return your item.

2. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If your return is approved, we will initiate a refund to your original method of payment. Refunds will be processed within [X] business days.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, contact your credit card company, and then your bank. If you’ve done all of this and you still have not received your refund, please contact us at support@budhrajrugs.com.

3. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at exchanges@budhrajrugs.com with details and photos of the damage.

4. Non-returnable Items

  • Custom Orders: Custom or personalized orders cannot be returned or refunded unless they arrive damaged or defective.
  • Sale Items: Only regular priced items may be refunded; sale items are final sale and cannot be returned.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Shipping Policy for Budhraj Rugs

Effective Date: [Insert Date]

Introduction

Budhraj Rugs aims to provide reliable and efficient shipping services for all orders. This Shipping Policy outlines our shipping methods, costs, and delivery times.

1. Shipping Destinations

  • Domestic Shipping: We ship to addresses within [Country/Region].
  • International Shipping: We offer international shipping to select countries. Please check our website or contact us for more information on international shipping availability.

2. Shipping Costs

  • Domestic Shipping: Shipping costs for domestic orders are calculated at checkout based on the weight and dimensions of the items.
  • International Shipping: International shipping costs are calculated at checkout based on the destination, weight, and dimensions of the items.
  • Free Shipping: We offer free standard shipping on orders over [X] amount.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery within [X] to [Y] business days.
  • Express Shipping: Delivery within [X] to [Y] business days.
  • International Shipping: Delivery times vary by destination. Estimated delivery times will be provided at checkout.

4. Order Processing

  • Processing Time: Orders are typically processed within [X] business days. Processing times may vary during peak seasons.
  • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.

5. Delays and Issues

  • Shipping Delays: While we strive to meet delivery times, delays may occur due to unforeseen circumstances such as weather, customs processing, or other logistical issues. We are not responsible for delays caused by these external factors.
  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately at support@budhrajrugs.com. We will work with the shipping carrier to resolve the issue.

6. Customs and Duties

  • International Orders: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.