Where is my order?

To know the status of your order, you can contact us through below channels.
Mobile: +910000000000 (09:30 AM – 06:30 PM IST)
Website Chat: 09:30 AM till 06:30 PM IST

What are the shipping charges?

We offer free shipping on every item purchased through our website.

When will my order arrive?

We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product and can be delivered the next day or maximum in 10 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.

How do I check the estimated delivery date for any product?

Enter your delivery pin code on the product detail page to know the estimated delivery days for it.


How can I pay?

You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.
You can also pay us via PayPal.
You can also pay through Bank Transfer.
Cash on delivery is available in India for product upto value of 100,000 INR and total cart value upto 200,000 INR. To know more, kindly call us at +91 0000000000 or drop us a mail at

Is shipping free ?

India: Free Shipping in India
International: Shipping Worldwide. Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.

Are the prices, which appear on the website, inclusive of all taxes and duties?

In India: Yes, Prices are inclusive of all taxes.
International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at +91 0000000 or

Do you offer EMI option for payment?

In India: Yes. We provide an EMI option for payment at the payment page post checkout.
International: No. At the moment, there is no EMI option available.


How can I make a change in my order or cancel my order?

Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at +91 00000000 or

When can I cancel my order?

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.


What is your return policy?

India: All items purchased online are eligible for 15 days hassle free return. For more details click here
In case of non-manufacturing defects, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
International: Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at
Note: “15 Days Hassle Free Return” is not applicable on custom rugs.

How do I know if an item is eligible for a return?

An item is eligible for return within 15 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you